Evelyn Sales

Evelyn Sales

Hello!

I’m Evelyn Sales,
Designing intuitive products through the lens of service UX design.

I’m Evelyn Sales, a UX/UI Designer with a multidisciplinary background in business, tourism, customer service, and creative entrepreneurship

I’m building my career in UX by combining user research, UX/UI design, UX writing, product thinking, and an interest in accessibility to create digital experiences that are clearer, more useful, and more inclusive.

I’m building my career in UX by combining user research, UX/UI design, UX writing, product thinking, and an interest in accessibility to create digital experiences that are clearer, more useful, and more inclusive.

✦ I AM AVAILABLE ✦ LET`S CHAT! :)

Skills

UX / UI Design

I create user flows, wireframes, and interfaces grounded in hierarchy, consistency, and readability. By testing and communicating concepts effectively, I ensure solutions always start from real user needs.

UX / UI Design

I create user flows, wireframes, and interfaces grounded in hierarchy, consistency, and readability. By testing and communicating concepts effectively, I ensure solutions always start from real user needs.

User Research

I use interviews, surveys, and usability testing in my projects to understand user needs, identify problems, and turn findings into design decisions.

User Research

I use interviews, surveys, and usability testing in my projects to understand user needs, identify problems, and turn findings into design decisions.

UX Writing

I work with content and microcopy to make tasks easier to understand, reduce uncertainty, and guide users through an experience.

UX Writing

I work with content and microcopy to make tasks easier to understand, reduce uncertainty, and guide users through an experience.

Accessibility

I consider different abilities, contexts, and ways of interacting throughout the design process, with accessibility as an important part of good UX.

Accessibility

I consider different abilities, contexts, and ways of interacting throughout the design process, with accessibility as an important part of good UX.

I start by understanding the problem and the people behind it.

From there, I organize information, explore possible solutions, design the experience, and test what I can before moving forward.


For me, good design is not only about how something looks.

It is about making the experience make sense.



My background isn’t the usual design-school path. Fifteen years of direct, high-pressure conversations with people taught me to listen for what’s unsaid and think critically about what’s actually driving a problem.
I bring that instinct into every research session, every wireframe, every line of copy.

Background

My experiences

MAR 2026 - AGO 2026

UX/UI Designer at Atados (Volunteer)

• Visual Strategy: Optimizing platforms to improve engagement for thousands of users through data-driven visual decisions. • Prototyping: Developing low and high-fidelity wireframes and prototypes to validate functional and visual solutions. • Research Leadership: Conducting qualitative interviews to extract insights that guide functional and aesthetic design choices.

MAR 2026 - AGO 2026

UX/UI Designer at Atados (Volunteer)

• Visual Strategy: Optimizing platforms to improve engagement for thousands of users through data-driven visual decisions. • Prototyping: Developing low and high-fidelity wireframes and prototypes to validate functional and visual solutions. • Research Leadership: Conducting qualitative interviews to extract insights that guide functional and aesthetic design choices.

JUN 2026 - PRESENT

Travel Agent at Zafiro Tours

• Custom Itineraries: Designing personalized travel plans based on what each user actually likes, needs, and expects. • Accessible Tourism: Making travel inclusive by planning barrier-free journeys that ensure comfort and equal access for everyone. • Clear Organization: Simplifying complex travel details through careful planning, smart scheduling, and smooth logistics. • Complete User Journey: Managing the entire travel experience from the first idea to the final feedback, making sure every step is stress-free.

JUN 2026 - PRESENT

Travel Agent at Zafiro Tours

• Custom Itineraries: Designing personalized travel plans based on what each user actually likes, needs, and expects. • Accessible Tourism: Making travel inclusive by planning barrier-free journeys that ensure comfort and equal access for everyone. • Clear Organization: Simplifying complex travel details through careful planning, smart scheduling, and smooth logistics. • Complete User Journey: Managing the entire travel experience from the first idea to the final feedback, making sure every step is stress-free.

NOV 2024 - JAN 2026

Customer Service Advisor at Transport for Ireland and Pitney Bowes

• Precision & Accuracy: Managed complex financial data and banking workflows with 100% accuracy in highly regulated environments. • System Mastery: Utilized advanced CRM systems (SAP, S4HANA) to ensure seamless customer journeys. • Strategic Communication: Provided multi-channel support and crisis resolution using strategic communication and user advocacy.

NOV 2024 - JAN 2026

Customer Service Advisor at Transport for Ireland and Pitney Bowes

• Precision & Accuracy: Managed complex financial data and banking workflows with 100% accuracy in highly regulated environments. • System Mastery: Utilized advanced CRM systems (SAP, S4HANA) to ensure seamless customer journeys. • Strategic Communication: Provided multi-channel support and crisis resolution using strategic communication and user advocacy.

My experiences

  • Evelyn is extremely professional and made a real difference.

    Atados

    Manager

  • Thank you for all your patience and assistance. This is greatly appreciated! 5 stars for a great experience!

    Pitney Bowes

    Financial Manager

  • Evelyn was very profesional and helpful. Employ more staffs like Evelyn!

    Zafiro Tours

    Client

E-book: Turning a static document into a

clearer and more navigable digital

reading experience.

Projects

Caze TV: Exploring how a mobile sports experience could bring CazéTV’s humor, community, and real-time energy together without getting in the way of the game.

Atados: Making NGO onboarding clearer through

research, UX writing, product thinking,

and accessibility.

Lazos: Designing an intergenerational

mentorship experience around different needs,

motivations, and information preferences.

Process

  • 01.

    Research & Ideation

  • 02.

    Concept Development

  • 03.

    Prototyping & Testing

  • 04.

    Finalize Product

  • 01.

    Research & Ideation

  • 02.

    Concept Development

  • 03.

    Prototyping & Testing

  • 04.

    Finalize Product

Tools that power my every day: